Frequently Asked Questions

If you have any questions or concerns please contact us via text message or email. :)

Text: Monday-Friday 10am-5pm

Call: +36 70 342 5598 (Europe)

        +1 323 744 6525 (USA)

Email: info@reginasdesire.com

          support@reginasdesire.com

CREDIT CARDS

We accept Visa, Mastercard, Maestro and American Express. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

PAYPAL

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

QUICKPAY

When you choose quicpay payment you can use your credit card without making a registration on our site. After giving all the necessary datas the payment will go through immediately without additional costs.

CASH ON DELIVERY PAYMENT

The payment is due to upon delivery and includes the product price and the delivery fee and has to be paid to the deliveryman. Be advised to open your package in front of the deliveryman and check if the product is damaged or not. In case of any sign of a damage on the product please do not accept the package and ask for a written report from the deliveryman.

Without the written report we will not be able to take any customer complain.

BANK TRANSFER

In case of bank transfer you need to pay ahead the product’s price and the delivery fee as well.

Upon delivery you have nothing else to pay just to take your package from the deliveryman.

The final fee includes the whole order costs is on the order summary letter.

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Regina's Desire is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

When possible, Regina's Desire will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in EUR. In those cases, the conversion is handled by your financial institution.

As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before your submit your order as well as on the summary page that you see once the order is complete.

1.Place the item into your shopping cart

2.Click on the „Check out” buttom

3.Provide us all the necessary delivery informations (name, address, email, phone number) and if you have, use your discount code

4.The next step is to choose your payment method(credit card, cash on delivery etc)

5.After choosing your payment method provide all the informations needed

6.Before you click on the „Complete Order” buttom please double check all the given information (color, size, modell type, delivery informatons)

7. After confirming your order you will receive a confirmation email of Regina’s Desire

You can  place your order in our webshop 24 hours everyday (Monday-Sunday). The order placed after 4pm will be processed only on the next business day. You will receive a confirmation email immediately.

General delivery term is about 10 business day after confirming your order.

Open your email account to see your order’s current status and click ont he „View your order” buttom. Another way to see your order’s status is to log in to your account at www.reginasdesire.com website.

You will receive an additional email and a text message containing a link to the delivery company's tracking number.

Free International Shipping on Orders $150+

All deliveries are FREE of charge worldwide above $150 

Customs + Duties Fees are NOT paid at checkout. Please note, all International packages may be subject to duties and taxes upon delivery. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.

In case of product return or exchange please contact us.

All our products can be returned or exhanged any time EXCEPT those items which are customized and personalized upon your request.

All the returnable/ exchangable products are entitled to have the return label in the delivery package.

Whenever you wish to return or exchange an ordered item at Regina’s Desire:

1. Please follow up the steps printed on the return label in your package
2. Pack the product and the bill in the same box used by the delivery
3. Place the return label on the box
4. Contact your local delivery company

We offer a convenient 14 day return and exchange policy for another size, style, or store credit.

We transfer back the total amount of your purchase only if the returned product is unused, immaculate.The delivery fee remains the customer’s cost all the time at return.

We transfer back the total amount of your purchase within 5 days after we received your package.

• Merchandise must be in it's original packaging and have all hang tags, hygiene liners, accessories, and be packed carefully.
• Items must be unworn and unwashed. No stained, damaged, or used items will be accepted. Please be careful of makeup or deodorant rubbing off on the garment.
• In the rare case that you receive a damaged, defective, or incorrect item please report it to us within 3 days of delivery and we will replace it immediately.
• We offer complimentary pre-paid return shipping labels for customers in the USA, in Europe and internationally. The only EXCEPTION is when the payment is made cash on delivery. By cash on delivery payments the return delivery fee is paid by the customer.

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 1-3 business days to process upon reaching our facility. Once your return is processed and your store credit(a discount code) is issued, you will receive a confirmation email containing your discount code  to use towards purchasing another size or style.

If you receive an item that is damaged, please contact customer service immediately. 

If you need immediate assistance please text us via our chat window.

Regina's Desire only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Some styles may not have placed prints, which can mean that a print will not be placed identically to a photo on the model, but is still the same fabric. This varies by designer, however is still a 100% authentic style.