We accept Visa, Mastercard, Maestro and American Express. Note, cards issued by local banks which do not carry one of these
logos will not be accepted by our global processing service, in which case we
recommend PayPal as an alternative.
Use any payment method on the growing list of ways to
fund a PayPal account in your country. Once you have funded your PayPal
account, you can use our single-click PayPal express feature to speed through
When you choose quicpay payment you
can use your credit card without making a registration on our site. After
giving all the necessary datas the payment will go through immediately without
is due to upon delivery and includes the product price and the delivery fee and
has to be paid to the deliveryman. Be advised to open your package in front of
the deliveryman and check if the product is damaged or not. In case of any sign
of a damage on the product please do not accept the package and ask for a
written report from the deliveryman.
written report we will not be able to take any customer complain.
In case of
bank transfer you need to pay ahead the product’s price and the delivery fee as
delivery you have nothing else to pay just to take your package from the
fee includes the whole order costs is on the order summary letter.
All transactions submitted to us are encrypted with
128 SSL software which encrypts information you input to protect it from
interception by outside parties. Regina's Desire is committed to maintaining the
highest levels of security and protection against fraud. We stay up-to-date
with the latest in security technologies to ensure that your credit card
information, contact information and shipping/billing information are
confidential and safe.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
When possible, Regina's Desire will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in EUR. In those cases, the conversion is handled by your financial institution.
As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before your submit your order as well as on the summary page that you see once the order is complete.
You can place your order in our webshop 24 hours
everyday (Monday-Sunday). The order placed after 4pm will be processed only on
the next business day. You will receive a confirmation email immediately.
General delivery term is about 10 business day after
confirming your order.
your email account to see your order’s current status and click ont he „View
your order” buttom. Another way to see your order’s status is to log in to your
account at www.reginasdesire.com
deliveries are FREE of charge worldwide above $150
Customs + Duties Fees are NOT paid at checkout. Please note,
all International packages may be subject to duties and taxes upon delivery.
The limits for duty-free packages are established by your local customs
authorities. Please check your local customs website for more information.
For International orders, if the package is not claimed from
Customs we reserve the right to deny the return, or deduct any customs or
duties fees from your refund for store credit.
Merchandise must be in it's original packaging and have all hang tags, hygiene liners, accessories, and be packed carefully.
Items must be unworn and unwashed. No stained, damaged, or used items will be accepted. Please be careful of makeup or deodorant rubbing off on the garment.
In the rare case that you receive a damaged, defective, or incorrect item please report it to us within 3 days of delivery and we will replace it immediately.
We offer complimentary pre-paid return shipping labels for customers
in the USA, in Europe and internationally. The only EXCEPTION is when the
payment is made cash on delivery. By cash on delivery payments the return
delivery fee is paid by the customer.
We will send you an email when your return
package is delivered back to our warehouse. Please note, returns do take us 1-3
business days to process upon reaching our facility. Once your return is
processed and your store credit(a discount code) is issued, you will receive a
confirmation email containing your discount code to use towards purchasing another size or
Regina's Desire only carries
merchandise that is authentic, first-run, and purchased directly from the
designer. Please be aware that even such products are not entirely free of
workmanship errors, including occasional missing threads and similar defects.
Some styles may not have placed prints, which can mean that a print will not be
placed identically to a photo on the model, but is still the same fabric. This
varies by designer, however is still a 100% authentic style.